Contact Us

    Contact us

    Welcome to contact us: a facility that enables you to email relevant Ladbrokes personnel whatever your enquiry. Should you wish to locate your nearest Ladbrokes shop please enter your postcode into our Shop Locator.

    Head Office address

    Ladbrokes plc
    Imperial House
    Imperial Drive
    Rayners Lane
    Harrow, HA2 7JW
    Telephone +44 (0) 208 868 8899

    Customer enquiries

    If you wish to place a bet with us please visit or, to place a telephone bet, call:

    0800 777 888 (if dialing from the UK) or
    +44 208 866 4488 (from outside the UK) or
    1800 777 888 (if dialing from Ireland)

    Alternatively you can use the Ladbrokes shop finder.

    Customer Services

    If you have a customer services enquiry relating to our online, telephone or shop facilities please email Where relevant please give your username or account ID.

    If you wish to speak with a customer services representative please call:

    0800 731 6191 (if dialing from the UK) or
    +44 208 429 7971 (from outside the UK) or
    +800 8000 2828/4848 (if dialing from Singapore).

    Investor enquiries

    If you are a small shareholder and wish to make an enquiry regarding your investment our frequently asked questions service may prove helpful.

    If you are an institutional investor, an analyst or a private shareholder requiring further assistance please email Richard Snow, Head of Investor Relations at or call Richard on 0208 515 5730.

    Media and stakeholder enquiries

    For sponsorship requests or marketing enquiries, please email

    For queries related to specific bets or betting accounts, please email

    For media enquiries please email the PR Team at although your query will be dealt with quicker if you direct it to the relevant person below:

    If your enquiry relates to public affairs, politics, or financial or corporate PR please contact the below.

    NB Please do not contact these addresses with customer service issues as this will result in the resolution of your issue being delayed. For all customer services please contact

    Ciaran O’Brien, Corporate Affairs Director
    - Corporate Communications including company results 
    - Public Affairs Strategy
    - Government Consultations & Policy Issues
    - Betting and Gaming Industry and Policy
    - Ladbrokes Community Fund
    - Media enquiries regarding security and shop openings & closures
    - (NB for Ladbrokes Charitable Trust please contact
    0208 868 8899


    If your enquiry relates to consumer PR, or the odds in respect of racing, other sports, politics or novelty bets, please contact:

    David Williams, Head of Consumer PR
    - Horse Racing betting
    - Sports and Novelty betting
    - Media interviews
    0208 515 5995
    Alex Donohue, PR Officer 
    - Sports betting (except racing)
    - Novelty betting
    - General PR enquiries

    Jessica Bridge, PR Officer
    - TV, Entertainment and Novelty betting
    - Sports betting (except racing and football)

    0208 515 5458

    0208 515 7265
    Hayley O'Connor, PR Manager (Ireland)
    - Irish Horseracing betting
    - Irish Sports and Novelty betting

    00353 (0) 87 0629067


    Please note that any employer’s liability and/or public liability claims should be submitted, using the Claims Portal, to our third party administrator, which is Gallagher Bassett. Gallagher Bassett’s Portal ID is D00019. Ladbrokes’ insurer for both employer’s liability (policy no. 65734V13AA) and public/products liability (policy no. 65734V13AB) is MitsuiSumitomo Insurance Group.